Terms of Service

1. Introduction

Welcome to Aera Living LLP ("Aera Living", "we", "our", "us").

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you:

• Make bookings through platforms such as Airbnb
• Book directly via WhatsApp, phone, Instagram, or our website
• Visit our website: https://www.aeraliving.co.in/

2. Information We Collect

We collect only the information necessary to provide our services and comply with applicable laws.

a. Personal Information

• Full Name
• Phone Number
• Email Address

b. Identity Verification Information

• Government-issued ID (such as Aadhaar Card, Passport, PAN Card, Driving License, etc.), as required by law

c. Payment Information

• Payment details processed via third-party platforms (such as Airbnb, UPI, or payment gateways)
• We do not store sensitive financial information such as card numbers or CVV details

d. Booking Information

• Stay details (check-in/check-out dates, number of guests, preferences, etc.)

e. Website Data

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Cookies and usage data

3. How We Use Your Information

We use your information for the following purposes:

• To confirm, manage, and fulfill bookings
• To communicate with you before, during, and after your stay
• To verify guest identity as required under applicable laws
• To comply with legal and regulatory obligations
• To improve our services and customer experience
• To respond to inquiries, support requests, or complaints

4. Legal Basis for Processing

We process your personal data based on:

• Your consent (for direct bookings and communications)
• Legal obligations (such as guest verification requirements under Indian law)
• Legitimate business interests (such as service improvement and booking management)

5. Sharing of Information

We do not sell or rent your personal data.

We may share your data only in the following circumstances:

• With booking platforms (e.g., Airbnb) when reservations are made through them
• With government authorities or law enforcement agencies where required by law
• With authorized personnel (such as caretakers or property managers) strictly for operational purposes

All such sharing is limited to what is necessary.

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, and regulatory requirements

After this period, data is securely deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal data, including:

• Restricted access to sensitive information
• Secure handling of identity documents
• Use of trusted third-party platforms for payments

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of your data (subject to legal obligations)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

9. WhatsApp & Direct Communication Consent

By contacting or booking with Aera Living via WhatsApp, phone, Instagram, or similar channels, you consent to:

• Receiving transactional and service-related communications
• Being contacted for booking coordination and support

We do not send promotional messages without your explicit consent.

10. Cookies & Website Usage

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Enhance service performance

You may disable cookies through your browser settings, though some features may not function properly.

11. Third-Party Links

Our website and communication channels may contain links to third-party platforms (such as Airbnb or Instagram). We are not responsible for the privacy practices of such external platforms.

12. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take appropriate steps to delete it.

13. International Users

If you are accessing our services from outside India, please note that your data will be processed and stored in India.

By using our services, you consent to the transfer of your information to India, which may have different data protection laws than your country of residence.

14. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will take appropriate steps to:

• Contain and assess the breach
• Notify relevant authorities, if required under applicable law
• Inform affected users where there is a significant risk of harm

15. Booking, Cancellation & Refund Policies

Your booking, cancellation, and refund terms may be governed by:

• Airbnb or third-party platform policies (if booked through them), or
• Aera Living's direct booking terms (if booked directly)

We recommend reviewing the applicable cancellation and refund policy at the time of booking.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date."

17. Contact & Grievance Officer

For any questions, concerns, or data-related requests, please contact:

Aera Living LLP
House no-137, 3rd Floor, Flat no-7
Power & Banking Society, Dehradun, Uttarakhand - 248007

Email: aeraliving.llp@gmail.com

Phone: +91 8544337974

Grievance Officer:
Name: [Add Name Here]
Email: [Add Email Here]

We will respond to grievances within a reasonable timeframe in accordance with applicable law.